"A Measurement Tool to Determine the Quality of the Passenger Experience"

This study is funded by EU FP7 Framework, and aims to develop, validate
and evaluate a standardised tool to measure passenger experience across whole journeys.

The lead partner for the study is Coventry University, England.
For full details of the study and partners, please visit

The study complies with Coventry University’s
ethical framework and no identifying data will be collected.

If you have any questions, please contact Jane Osmond